1. General Policy

As a provider of digital and customized IT services, we follow a strict no refund policy once the service has been delivered or development work has begun, unless otherwise agreed upon in writing.

2. Refund Eligibility

You may be eligible for a partial or full refund under the following conditions:

  • Project cancellation before development starts (minus administrative fees)

  • Inability to deliver the agreed-upon scope due to internal limitations

  • Duplicate payment made by mistake

3. Non-Refundable Scenarios

Refunds will not be granted in the following cases:

  • Change of mind after work has started

  • Delays due to lack of client communication or feedback

  • Third-party hosting issues or domain-related problems

  • Services rendered as per the agreement or delivered in full

  • Scope or feature disputes after project approval

4. Refund Process

If eligible:

  • A formal refund request must be submitted to flexpath704@gmail.com

  • Our team will review the request within 7 business days

  • Approved refunds will be processed within 10 business days via the original payment method

5. Custom Projects

All custom software or website development projects are non-refundable after the design and development work has begun, due to the resources allocated and time invested.

6. Cancellation Policy

If you wish to cancel a project:

  • Notify us in writing

  • A cancellation fee may apply depending on the work already completed

  • Any applicable refund will be calculated based on unused work hours and unrendered services

7. Dispute Resolution

In case of a dispute, we aim to resolve issues amicably. If needed, matters will be handled under the jurisdiction of Lahore, Punjab, according to Pakistani law.

8. Contact Us

If you have questions about our refund policy:

📧 flexpath704@gmail.com
 ðŸ“ž 0320-5698947